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The information contained herein this reply is provided on an “as is” basis with no guarantees of completeness, accuracy, usefulness or timeliness. I assume no responsibility or liability for any errors or omissions in the content of this advice. OLD were:Ĭ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\AdobeSysFnt18.lstĬ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\AdobeCMapFnt18.lstĬ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\UserCache.binĬ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\Cache\AcroFnt18.lstĬ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\Ĭ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\Ĭ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\Ĭ:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC\Cache\ OLD and it appears to have so far resolved the issue, the machine has been rebooted several times and the issue has so far not returned. On an affected machine Microsoft Windows 7 64 Bit with Adobe Reader DC 2018.009.20044 A appears as 0 appears as / q appears as p ). We are experiencing the same issue with documents from a number of our suppliers affecting only those using the AXAPTA PDF Creation Component for MICROSOFT DYNAMICS AX where Encoding is Identity-H after performing the latest update to Adobe, in our garbled PDFS there is however a pattern in that the character appears to be an ASCII value lower than it should be ( i.e. Also let us know if the PDF appeared garbled in this second case or not.Īgain, we really appreciate your constant support in helping us out with this issue.

C:\Users\\AppData\Local\Adobe\Acrobat\DC\Cache\AcroFnt18.lstĪfter doing this, repeat Steps#3 & 4 and share the new PML file.

C:\Users\\AppData\Local\Adobe\Acrobat\DC\UserCache.bin.

C:\Users\\AppData\Local\Adobe\Acrobat\DC\AdobeCMapFnt18.lst.

C:\Users\\AppData\Local\Adobe\Acrobat\DC\AdobeSysFnt18.lst.

Once this is done, please delete the four font cache files – It will create a PML file, which you can share with us via Send & Track.

Quit Acrobat and in Process Monitor do a File -> Save.

Launch Acrobat & open the file which appears garbled.

This is a Windows tool, which records file, registry and other resource accesses that any application makes. If you have a system where the issue is being reproduced, can you do the following. Can you help us out with some more info so that we can isolate the exact reason why the font cache is being corrupted?